What is upload space in the usage limit?

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    Asked on February 05, 2018 at 11:52 AM

    What is upload space?  Can someone explain this to me?

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    Answered on February 05, 2018 at 12:36 PM

    The upload space limit refers to the files uploaded by the users. If your users attached files to the File Upload field and submit it, then the size of the uploaded file will be counted to your upload space. Under the Bronze plan, you have 10GB upload space available.

    Please be aware that this limit does not reset, this is fixed. You need to delete the submissions with uploaded files to clear your storage space. Here's how: How-to-Delete-Form-Submission-Data.

    Related guide: Understanding-Your-Account-Usage-and-Limits

    Hope that helps. If you have any questions, let us know. Thank you.

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    Answered on February 05, 2018 at 01:43 PM
    Thank you, I was not aware i could do this to create more space. I panicked and upgraded my account to 19$ a month plan from the $5 per month plan. I really don’t need the $19 per month plan, can this be reversed and can i continue on the $5 plan? let me know. thanks

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    Answered on February 05, 2018 at 02:13 PM

    I have created a separate thread here https://www.jotform.com/answers/1373226 for the refund request. We will respond to your question shortly.