- fairwayprintingAsked on February 05, 2018 at 11:52 AM
What is upload space? Can someone explain this to me?Page URL:
- JotForm SupportJanAnswered on February 05, 2018 at 12:36 PM
The upload space limit refers to the files uploaded by the users. If your users attached files to the File Upload field and submit it, then the size of the uploaded file will be counted to your upload space. Under the Bronze plan, you have 10GB upload space available.
Please be aware that this limit does not reset, this is fixed. You need to delete the submissions with uploaded files to clear your storage space. Here's how: How-to-Delete-Form-Submission-Data.
Related guide: Understanding-Your-Account-Usage-and-Limits
Hope that helps. If you have any questions, let us know. Thank you.
- fairwayprintingAnswered on February 05, 2018 at 01:43 PM
- JotForm SupportJed_CAnswered on February 05, 2018 at 02:13 PM
I have created a separate thread here https://www.jotform.com/answers/1373226 for the refund request. We will respond to your question shortly.