What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account has accidentally been cancelled.

    Asked by guest_22827863225054 on October 09, 2012 at 07:16 PM

    I just got off the phone with Plimus and they told me the account was cancelled on 9/29.  There was a lot of confussion when I attempted to change the billing and credit card information.  I was receiving emails form Plimus and I was unsure if the emails were legitimate since I never heard of them before.  I would like to re-activate my account if I can.  Please help. 



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    JotForm Support

    Answered by idarktech on October 09, 2012 at 08:06 PM

    Hello Michele,

    I can't seem to find any JotForm's form on your website for checking your records. Instead, may we ask for the order reference number found on the reciept that was sent to you by plimus so we can check it here?

    We'll await your reply. Thanks!