Credit Card numbers showing #

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    TonnCao
    Asked on February 05, 2018 at 08:18 PM

    We collect credit card information in order to process no show fees if they occur. Why won't the numbers show on the forms after submission. They come up as ####. How can we bypass this security measure?

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    Jeanette
    Answered on February 05, 2018 at 08:25 PM

    You cannot bypass this security measure, collecting credit card numbers is prohibited by our terms of use.

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    TonnCao
    Answered on February 05, 2018 at 08:43 PM
    This is idiotic. There must be another solution. Your system is supposed to
    be secured. This is why I use it for my medical practice.
    If I want to collect that information, do I use a third party like Paypal?
    Please advise. It's not very helpful simply telling me I can't do this. We
    are a busy practice and the intake form has already launched.
    Tonn Q. Cao, Ph.D.
    TCA Counseling Group
    262 Beacon Street, Suite 2
    Boston, MA 02116
    617-858-1051
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    Jeanette
    Answered on February 05, 2018 at 09:05 PM

    Our system is secure, yes, but collecting card number, expiration date, security codes and card holder name are considered critical information and would violate our terms. That is why it automatically detected the numbers and replaced them with hash symbols to secure this sensitive information.

    The only services allowed to collect such data are those that are DSS/PCI certified. We are PCI compliant, meaning we can offer the integration with those 3rd party certified payment processors.

    In light of this, it is a must to take any of the following options:

    1. Integrate your form with any of our Payments integrations available in our builder (Paypal is included)

    2. You can take advantage of a feature inside of most of our integrations called "Authorization Only" which allows you to collect payments manually at a later time. Here is a more detailed guide on how to do this: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization.

    Please remove the guilty fields on the form and refrain of making new forms like that, otherwise, the system might suspend your account and cancel the subscription.

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    TonnCao
    Answered on February 05, 2018 at 09:43 PM
    I've created a stripe account and put that in the form, but the credit card
    information doesn't come through when I tested it. It also is not showing
    in the stripe account when I log in. Please advise.
    Tonn Q. Cao, Ph.D.
    TCA Counseling Group
    262 Beacon Street, Suite 2
    Boston, MA 02116
    617-858-1051
    Note: Privileged/Confidential information may be contained in this message
    and may be subject to legal privilege. Access to this e-mail by anyone
    other than the intended is unauthorized. If you are not the intended
    recipient (or responsible for delivery of the message to such person), you
    may not use, copy, distribute or deliver to anyone this message (or any
    part of its contents ) or take any action in reliance on it. In such case,
    you should destroy this message, and notify us immediately. If you have
    received this email in error, please notify us immediately by e-mail or
    telephone and delete the e-mail from any computer. If you or your employer
    does not consent to internet e-mail messages of this kind, please notify us
    immediately. All reasonable precautions have been taken to ensure no
    viruses are present in this e-mail. As our company cannot accept
    responsibility for any loss or damage arising from the use of this e-mail
    or attachments we recommend that you subject these to your virus checking
    procedures prior to use. The views, opinions, conclusions and other
    information expressed in this electronic mail are not given or endorsed by
    the company unless otherwise indicated by an authorized representative
    independent of this message.
    ...
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    Jeanette
    Answered on February 05, 2018 at 10:06 PM

    I do not think there is a payment processor that will allow you to see this sensitive information, probably you might need to collect such info through other means such as phone call or email.

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    TonnCao
    Answered on February 05, 2018 at 10:43 PM
    I need to add the following codes in order to have the widget that collects
    the credit card information, but I can't figure out how. Please help.

    src="https://checkout.stripe.com/checkout.js" class="stripe-button"
    data-key="pk_test_zawGGKilbZnHdY3Wm8mucKLl"
    data-amount="999"
    data-name="Tcacounseling"
    data-description="Example charge"
    data-image="
    https://stripe.com/img/documentation/checkout/marketplace.png"
    data-locale="auto">


    Tonn Q. Cao, Ph.D.
    TCA Counseling Group
    262 Beacon Street, Suite 2
    Boston, MA 02116
    617-858-1051
    Note: Privileged/Confidential information may be contained in this message
    and may be subject to legal privilege. Access to this e-mail by anyone
    other than the intended is unauthorized. If you are not the intended
    recipient (or responsible for delivery of the message to such person), you
    may not use, copy, distribute or deliver to anyone this message (or any
    part of its contents ) or take any action in reliance on it. In such case,
    you should destroy this message, and notify us immediately. If you have
    received this email in error, please notify us immediately by e-mail or
    telephone and delete the e-mail from any computer. If you or your employer
    does not consent to internet e-mail messages of this kind, please notify us
    immediately. All reasonable precautions have been taken to ensure no
    viruses are present in this e-mail. As our company cannot accept
    responsibility for any loss or damage arising from the use of this e-mail
    or attachments we recommend that you subject these to your virus checking
    procedures prior to use. The views, opinions, conclusions and other
    information expressed in this electronic mail are not given or endorsed by
    the company unless otherwise indicated by an authorized representative
    independent of this message.
    ...