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TonnCaoAsked on February 5, 2018 at 8:18 PM
We collect credit card information in order to process no show fees if they occur. Why won't the numbers show on the forms after submission. They come up as ####. How can we bypass this security measure?
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Jeanette JotForm SupportReplied on February 5, 2018 at 8:25 PM
You cannot bypass this security measure, collecting credit card numbers is prohibited by our terms of use.
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TonnCaoReplied on February 5, 2018 at 8:43 PMThis is idiotic. There must be another solution. Your system is supposed to
be secured. This is why I use it for my medical practice.
If I want to collect that information, do I use a third party like Paypal?
Please advise. It's not very helpful simply telling me I can't do this. We
are a busy practice and the intake form has already launched.
Tonn Q. Cao, Ph.D.
TCA Counseling Group
262 Beacon Street, Suite 2
Boston, MA 02116
617-858-1051
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may not use, copy, distribute or deliver to anyone this message (or any
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you should destroy this message, and notify us immediately. If you have
received this email in error, please notify us immediately by e-mail or
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Jeanette JotForm SupportReplied on February 5, 2018 at 9:05 PM
Our system is secure, yes, but collecting card number, expiration date, security codes and card holder name are considered critical information and would violate our terms. That is why it automatically detected the numbers and replaced them with hash symbols to secure this sensitive information.
The only services allowed to collect such data are those that are DSS/PCI certified. We are PCI compliant, meaning we can offer the integration with those 3rd party certified payment processors.
In light of this, it is a must to take any of the following options:1. Integrate your form with any of our Payments integrations available in our builder (Paypal is included)
2. You can take advantage of a feature inside of most of our integrations called "Authorization Only" which allows you to collect payments manually at a later time. Here is a more detailed guide on how to do this: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization.
Please remove the guilty fields on the form and refrain of making new forms like that, otherwise, the system might suspend your account and cancel the subscription.
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TonnCaoReplied on February 5, 2018 at 9:43 PMI've created a stripe account and put that in the form, but the credit card
information doesn't come through when I tested it. It also is not showing
in the stripe account when I log in. Please advise.
Tonn Q. Cao, Ph.D.
TCA Counseling Group
262 Beacon Street, Suite 2
Boston, MA 02116
617-858-1051
Note: Privileged/Confidential information may be contained in this message
and may be subject to legal privilege. Access to this e-mail by anyone
other than the intended is unauthorized. If you are not the intended
recipient (or responsible for delivery of the message to such person), you
may not use, copy, distribute or deliver to anyone this message (or any
part of its contents ) or take any action in reliance on it. In such case,
you should destroy this message, and notify us immediately. If you have
received this email in error, please notify us immediately by e-mail or
telephone and delete the e-mail from any computer. If you or your employer
does not consent to internet e-mail messages of this kind, please notify us
immediately. All reasonable precautions have been taken to ensure no
viruses are present in this e-mail. As our company cannot accept
responsibility for any loss or damage arising from the use of this e-mail
or attachments we recommend that you subject these to your virus checking
procedures prior to use. The views, opinions, conclusions and other
information expressed in this electronic mail are not given or endorsed by
the company unless otherwise indicated by an authorized representative
independent of this message.
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Jeanette JotForm SupportReplied on February 5, 2018 at 10:06 PM
I do not think there is a payment processor that will allow you to see this sensitive information, probably you might need to collect such info through other means such as phone call or email.
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TonnCaoReplied on February 5, 2018 at 10:43 PMI need to add the following codes in order to have the widget that collects
the credit card information, but I can't figure out how. Please help.
src="https://checkout.stripe.com/checkout.js" class="stripe-button"
data-key="pk_test_zawGGKilbZnHdY3Wm8mucKLl"
data-amount="999"
data-name="Tcacounseling"
data-description="Example charge"
data-image="
https://stripe.com/img/documentation/checkout/marketplace.png"
data-locale="auto">
Tonn Q. Cao, Ph.D.
TCA Counseling Group
262 Beacon Street, Suite 2
Boston, MA 02116
617-858-1051
Note: Privileged/Confidential information may be contained in this message
and may be subject to legal privilege. Access to this e-mail by anyone
other than the intended is unauthorized. If you are not the intended
recipient (or responsible for delivery of the message to such person), you
may not use, copy, distribute or deliver to anyone this message (or any
part of its contents ) or take any action in reliance on it. In such case,
you should destroy this message, and notify us immediately. If you have
received this email in error, please notify us immediately by e-mail or
telephone and delete the e-mail from any computer. If you or your employer
does not consent to internet e-mail messages of this kind, please notify us
immediately. All reasonable precautions have been taken to ensure no
viruses are present in this e-mail. As our company cannot accept
responsibility for any loss or damage arising from the use of this e-mail
or attachments we recommend that you subject these to your virus checking
procedures prior to use. The views, opinions, conclusions and other
information expressed in this electronic mail are not given or endorsed by
the company unless otherwise indicated by an authorized representative
independent of this message.
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