Thankyou page not redirecting to url on mobile.

  • themarketingapp
    Asked on February 6, 2018 at 5:35 AM

    Hi, we are just creating this form :

    https://form.jotformeu.com/73195856355367

    We have a url to redirect users to once they submit the form.  This is working and redirecting correctly from desktop but it is not diverting from mobile devices (blank screen).  Can you advise on this please?


    Many thanks,


    John

  • Kiran Support Team Lead
    Replied on February 6, 2018 at 6:48 AM

    I have tried submitting your JotForm on my mobile device and the thank you page is redirected to a different web page without any issue. 

    1517917548Screenshot 20180206 171306 Screenshot 10

    Are you still experiencing any issue with the form? Please let us know if you need any further assistance. We will be happy to help.