Previous Jotform submissions showing 0?

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    Asked on February 06, 2018 at 06:44 AM

    Good morning 

    We have a variety of Jotforms we use in our organisation. One of our administration staff members contacted me today and said that historical forms were showing 0 submissions (admissions forms for the present and previous years). She believes the forms were populated about a week ago and have recently disappeared, is there any reason this may have happened?

    Many Thanks,


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    Answered on February 06, 2018 at 07:37 AM

    This might have happened when your account was downgraded to FREE.

    The missing submissions have now been restored. Please check again and let us know if you need further assistance.

    We are sorry for any inconvenience caused.

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    Answered on February 06, 2018 at 09:15 AM

    Thank you very much for your help with this Adrian, I'd suspected this might be the issue.