Why I am receiving "Form not found - This form is in restore mode" message?

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    Asked on February 06, 2018 at 12:18 PM


    I have the following error message when trying to preview my form

    "Form not found - This form is in restore mode, please try again later."

    Reading a support message someone at jotform activated the account again with the same error report. Do you need to do this with my account?

    Kind regards

    Greg Stainton

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    Answered on February 06, 2018 at 01:23 PM

    It seems that you have not logged into your account for long time. This has caused the account to change its status to dormant. We have now activated your account and you should be able to view the forms normally. Please check and let us know if you need any further assistance. We will be happy to help.