- mmlformsAsked on February 06, 2018 at 06:47 PM
One of the users under our main account has received a notice that they've reached their limit. When we looked at their account though, they didn't have any forms actually in their own folder.
We have a lot of users under the main account but so far, they are the only one to receive this error. Is this a glitch?
- JotForm SupportliyamAnswered on February 06, 2018 at 11:30 PM
Can you please provide us the information on which account is experiencing this problem?
- mmlformsAnswered on February 06, 2018 at 11:32 PM
The user is firstname.lastname@example.org
- JotForm SupportliyamAnswered on February 07, 2018 at 12:57 AM
Thank you for the information.
If I am understanding the situation correctly, this user created a form for mmlforms account. However, for the submissions, her account is also incurring submission counts for every submission received by the form under mmlforms. If this is not correct, please let us know.
I have escalated the matter to the development team to address this issue. I also have restarted your sub-user's submissions counter.
If you have other questions or if there is any information that you can further share, please do let us know.
Thanks and warm regards.
- JotForm DeveloperselenAnswered on February 07, 2018 at 06:45 AM
The main account's and sub-user account's logs had been checked. But any problem has not found. It seems that the sub-user account had not immediately move the form to main account. The moving has made at 2018-02-06 by sub-user. And the form creation date that is 2018-01-30. Sub-users must immediately move to main account when they create a form.
The related form id is 80299144089869. https://www.jotform.com/80299144089869
You might want to check this guide: https://www.jotform.com/help/342-How-to-transfer-or-share-forms-and-data-with-another-account
If you still have questions feel free to ask. I'll be happy to help.
- anniearmenianAnswered on February 07, 2018 at 06:06 PM
Thank you all, I will check with the user to see if they are still receiving an error or not.