- cmcclellan31Asked on February 07, 2018 at 07:04 AM
I've now contacted you about this three separate times, but the pictures in my form load upside down and send in the HTML email upside down. Pleases see the screenshot below for evidence. You keep saying "we can't replicate the issue" but it keeps happening, so i promise it's an issue. Please help me fix this.
- JotForm SupportTREVONAnswered on February 07, 2018 at 09:06 AM
I have tested your form and checked submissions I have made and my images have not be turned upside down. I have also see some uploaded images that are not upside down. Unfortunately I could not get that error even by using different images with different dimensions as shown below.
As stated by my colleagues on this thread "https://www.jotform.com/answers/1269447", a ticket was opened with same issue and you will be updated on the thread once the issue is resolved.
Our sincere apologies for any inconveniences caused.
- cmcclellan31Answered on February 07, 2018 at 11:43 AMListen – You guys have told me this 3 separate times now, and as you can see by the image I sent over (another example attached), our images are uploading to that form upside down sometimes. I don’t know what else to tell you, but it’s an error in Jotform. It literally has to be an error on your end, or somewhere in that upload widget. Please find a solution, as we cannot have this keep happening. Maybe it’s in the HTML of the email template? Maybe it’s the browser?
PLEASE FIND ME A SOLUTION. We enjoy your service but this can’t keep happening, and it’s HAPPENING.
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- JotForm SupportTREVONAnswered on February 07, 2018 at 12:44 PM
Our sincere apologies for any inconveniences caused. I have escalated the issue to our Level2 support team for further analysis and resolution. We will update you on this thread once the issue is resolved.
Once again our sincere apologies for any inconveniences caused.