Reached upload limit.

  • lintec
    Asked on April 10, 2024 at 11:50 AM

    Hello, I deleted 100 submissions with uploads, and it is indicating that I am still at my upload limit. We need this form back up ASAP, any assistance would be greatly appreciated, thank you.

  • Wilson JotForm Support
    Replied on April 10, 2024 at 12:46 PM

    Hi lintec, 

    Thanks for reaching out to Jotform support. I've checked your account for you and recalculated and cleared your cache, and your upload limit is back to 0GB/100GB, Your form should work properly this time without any issues.

    Give it a try and let us know if you need any other help.

  • glitterlens
    Replied on April 17, 2024 at 1:22 PM

    I am having the same issue, i have deleted EVERYTHING multiple times over a months time and its still showing over limit. please help

  • Wilson JotForm Support
    Replied on April 17, 2024 at 1:42 PM

    Hi glitterlens,

    Thanks for reaching out to Jotform Support. I've checked your account as well and recalculated and cleared your cache your account status is now active, and your upload limit is back to 2.94 MB / 100.00 MB, Your form should work properly this time without any issues.

    Give it a try and let us know if you need any other help.

 
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