How to reset the encryption key for my forms?

  • Profile Image
    aacadmin
    Asked on February 07, 2018 at 11:43 AM

    I need to reset the encryption key for my forms. How can I go about doing this?

  • Profile Image
    ashwin_d
    Answered on February 07, 2018 at 12:56 PM

    Unfortunately it is not possible to reset the encryption key of your form. The only option is to disable encryption in your form and then enable it again. Once you enable the encryption of your form, it will download a new encryption key.

    Please note that new encryption key will not decrypt your old submission data. It will only decrypt the submission data which you receive after you download the new encryption key. To decrypt the older submission data you will still need the older encryption key.

    Please check the screenshot below on how to disable encryption in your form and enable it again:

    1518026176encryptionDisableEnable.gif


    Hope this helps.

    Do get back to us if you have any questions.