Suspended account

  • Jason
    Asked on February 7, 2018 at 1:12 PM

    I am trying to figure out why my account has been suspended. We are in the middle of some registrations for an upcoming event and need this up and running. If not, I need access to the forms themselves so I won't need to recreate my work.

  • Richie JotForm Support
    Replied on February 7, 2018 at 2:12 PM

    Your account was suspend because of Form id:72556682174161 requesting driver's license which under our Terms of Use would be flagged as Phishing.

    We need to remove those guilty fields to be able to reactivate your account.

    We will wait for your response.


  • Jason
    Replied on February 7, 2018 at 2:15 PM

    OH MY... I wasn't aware that happened. Yes please let's remove those fields. I would be happy to do it, but can't log in

  • Richie JotForm Support
    Replied on February 7, 2018 at 2:26 PM

    I have removed the guilty fields and activated your account.

    Please read our Terms-of-Use to avoid being suspended again.

    Thank you.


  • pastorjasonritz
    Replied on February 7, 2018 at 2:52 PM

    What form were edited?

  • aubreybourke
    Replied on February 7, 2018 at 3:55 PM

    I believe it was form #72556682174161 Class Registration Signup Form.

    I checked and it is currently in your trash folder. You can restore it. Note that if you purge it then we cannot retrieve it. It will be permanently gone.