What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form doesn't send me messages

    Asked by sprudio on October 10, 2012 at 03:23 PM


    I made a form which I really like, and when I test from my computer no matter what e-mail I am using I get the forms in my inbox. Today I had two customers using the form (so different Ips) and the form weren't delivered to me, fortunately I come in Jolt website and I found them here.

    Can you help please?


    Page URL:

  • Profile Image

    Answered by sprudio on October 10, 2012 at 05:39 PM

    Ok I got my first message. I think is a glitch and they repaired it.

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    JotForm Support

    Answered by Mike_T on October 10, 2012 at 05:44 PM

    Thank you for contacting us.

    If you are still facing any delivery issues, please configure your Email Notification to use real Sender E-mail:


    That may help, as some email providers can filter email messages from 'fake' senders.

    1. Log into your JotForm account and go to My Forms section.

    2. Select the form and click on "Edit".

    3. Click on "Setup and Embed" tab on the form builder toolbar.

    4. Click on "Email Alerts" and select "Notification".

    5. Click on "Reply-To and Recipient Settings" button (third from the right along the bottom).

    6. Set:

    Sender E-mail: noreply@jotform.com

    Note: You can use user's email as a Reply-to Email.

    7. Click "Finish" button.

    Please feel free to contact us if you need any further assistance.