Why product isn't showing up on preview?

  • Profile Image
    Asked on February 08, 2018 at 12:14 PM

    I can see the product on the build portion of the form but when I preview the form it goes away. 

  • Profile Image
    Answered on February 08, 2018 at 01:21 PM

    You have a condition related to that product that is broken:

    1518113794Screen Shot 2018-02-08 at 7.16

    That's why the payment is not showing up.

    You can access the condition by selecting the payment field:

    1518113860Screen Shot 2018-02-08 at 7.17

    Let us know how it worked.

    Thank you!

  • Profile Image
    Answered on February 08, 2018 at 01:43 PM
    I removed the condition as I'm not even sure how it go there to begin with
    but it's still not showing up.
    Gretchen Miller
    Director of Operations
    Mosaic Church
    c- 816.668.2985
  • Profile Image
    Answered on February 08, 2018 at 02:52 PM

    I have checked your form and still there is a condition with missing fields and your product section also seems dependable on this.


    If you disable this condition, your product section shows correctly.

    You can remove that condition or fix that based on whatever field value required.

    If you have any further query, please let us know.