- amitchellAsked on October 11, 2012 at 12:54 AM
Form name: 2012 Training Course Enrolment Form - 1 page only Since about 3 hours ago we have been receiving an email every 3 mins from one specific form. This occured after the user clicked submit and then received an errror message saying that the page is 'under maintenance' or something similar. We can still submit from the same form so there does not look like there is anything wrong with it. The form has been in production for the last year. Q: How do we stop this glitch in the system as it is still spamming us.
- JotForm SupportRodjitAnswered on October 11, 2012 at 01:56 AM
Please try to edit your form and include anti-spam feature which is available via form editor and let us know if it doesn't solved this case. Remember that chrome can autofill a form and could let someone spam you anytime.
Base on the time stamp, I conclude that someone do it intently.
Thanks and hope that ant-spam feature would solved this.
- amitchellAnswered on October 11, 2012 at 02:45 AM
Thanks for the update. Sorry I cannot see the 'anti-spam' in the editor. Are you able to send me a link to where it is.
I have just setup the unique submission, so see how this goes.
Also what is odd is that I have disabled the form, however we are still getting email from this rouge form.???
Is there a way you can go into the back end and see if there is an issue with the form?
- fxrAnswered on October 11, 2012 at 03:14 AM
Every 3 minutes on the dot a new submission.
Can you go into the form and delete the notification email ?
- JotForm SupportRodjitAnswered on October 11, 2012 at 03:21 AM
I'm sorry, it was the "Captcha" field I was referring to.
- amitchellAnswered on October 11, 2012 at 06:51 PM
Thanks for the update, in the end we disabled the form, set the unique submission and waited over night. this mornign the emails had stopped :- )
I might also add the captcha as well
No further action requried.
- JotForm SupportMike_TAnswered on October 11, 2012 at 07:09 PM
Looks like it was a system glitch, we are sorry for the inconveniences caused.
If you reproduce the problem again, please contact us. Thank you for your understanding and cooperation in this matter.