What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I've received two receipts!

    Asked by assinews on October 11, 2012 at 02:22 AM

    On 4th september 2012 I've tried to upgrade my account to premium, but one week later it was always "basic" (I also wrote a post about this in the forum on 11th september "I've upgrade my account to..."). On 11 september I tried again to upgrade to premium, this time with success. Perhaps the first time something went wrong, I thought!  But in october (4th and today - 11th) I've received TWO receipts!

    1. Order ID : INT121004-8732-59168B

    Paid In Full : 4-ott-2012

    2. Order ID : INT121011-5743-31590B
    Paid In Full : 11-ott-2012

    The first upgrade is still working! Could you cancel one of them, so I don't pay twice?

    Thank you very much! 


  • Profile Image
    JotForm Support

    Answered by idarktech on October 11, 2012 at 03:10 AM


    Done. I have cancelled the subscription made today and issued a refund. It may take a while before this refund would reach back to your bank account.

    Apologies for the inconveniences caused.

  • Profile Image

    Answered by assinews on October 11, 2012 at 03:11 AM

    Thank you very much! :)

  • Profile Image
    JotForm Support

    Answered by idarktech on October 11, 2012 at 03:12 AM

    Your welcome!

    Feel free to let us know if you have any other questions or concerns. Have a nice day!