How do I set the file attachment size higher than 5MB?

  • alvaromJC305
    Asked on April 11, 2024 at 11:24 AM

    I have my form working perfectly but jotform is limited to sending attachments with a limit of 5MB if not they do not attach to the email what can I do to make my attachment size higher (I need to attach it for the purpose that am using the form)

    Jotform Thread 13799941 Screenshot
  • Nelson JotForm Support
    Replied on April 11, 2024 at 11:52 AM

    Hi alvaromJC305, 

    Thanks for reaching out to Jotform Support. Yes, you can increase the Maximum File Upload size in the File Upload element. Let me show you how:

    1. Add a File Upload element to your form or select an existing one.
    2. Click the Gear icon to open File Upload Properties.
    3. Under the Options tab, toggle Limit File Size to the On position.
    4. Now, set the minimum and maximum file size limit (in KB) to what you want it to be, and that's it. You're done.

    How do I set the file attachment size higher than 5MB? Image 1 Screenshot 20

    Because the total email attachment limit is 5 MB, if the file size is larger than that, it won't be attached to your Notification/Autoresponder email. This is a limitation imposed by us to ensure that the email gets delivered.

    As a workaround, you can set up your Gmail account on Jotform so you can use it as an Autoresponder Sender via SMTP. If you are interested in configuring SMTP, please take a look at how to do that here.

    Let us know if you have any other questions.

 
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