Refund Request: Google Play Store

Hello,

I have an account with Jotform under the email Benjaminwcomfort@gmail.com . When I attempted to downgrade my account from Silver to Bronze on March 23rd, 2024. I was charged 39.99. I was hoping to get the 49.99 back for Silver and be charged 39.99 for bronze, but I was charged for both within one week of each other. Can I please be refunded for one of the amounts?

Thank you.

Hi Benjamin,

Thanks for reaching out to Jotform Support. Unfortunately, we can't process your refund request since it was paid through Apple. Please refer to our Terms of Use: Subscriptions purchased via the Google Play Store are subject to the Google refund policies – Jotform cannot refund payment(s) you made to Google. To request a refund, please review Google refund process.

 Reach out again if there’s anything else we can help you with.

Hello,
I do not have iOS so I do not beleive it was paid though Apple. It was most
likely paid through Google Pay through the Google app store.
...

Hi Benjamin,

Thanks for getting back to us. I'm sorry for the confusion. You can request a refund from Google for the payment subscription. You can learn more about it here.

Reach out again if there’s anything else we can help you with.