What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Having an issue when adding paypal

    Asked by chrishyde on October 11, 2012 at 02:06 PM

    Paypal submit button does not also send email notification with form content.

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    JotForm Support

    Answered by EduardoMendez on October 11, 2012 at 02:32 PM

    Hi there!

    Can you please share the URL of the form in question?

    The paypal integration works in the following way.

    Once you submit the form, you will be redirected to Paypal secure site in order to process the payment.

    Only if the payment is completed, the notification on the form is sent to the recepients.  If the payment is not completed, you will see an incomplete transaction on your submission folder.

    Let us know if you need further assistance!