How does the "Reply to Email" function work?

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    davincil
    Asked on February 12, 2018 at 04:15 AM

    Please note that the I receive the online evaluation form in ef@sacpa.co.za. When I click reply is replies to ef@sacpa.co.za not to email as per setting. 

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    Victoria_K
    Answered on February 12, 2018 at 07:08 AM

    Can you please specify which form are you referring to for us to check closer?

     

    We will wait for your reply.

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    davincil
    Answered on February 12, 2018 at 08:02 AM

    Online Debt Review Questionnaire

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    Richie_P
    Answered on February 12, 2018 at 10:45 AM

    I checked your form and your Email notification. It is set properly,your Reply-to Email field is set to your forms email field.

    The Reply-to Email function would let you reply to the email the user inserted in the email address field in your form.

    I cloned your form and tested to reply and I was able to reply to the email address  I have put in the email field.

    Here is a screenshot on the email notification.

    Screen shot when I reply to email.


    Let us know if the issue still remains.


  • Profile Image
    davincil
    Answered on February 13, 2018 at 12:43 AM
    Hi
    Thank you for the reply.
    I noticed my mistake.I was replying to a forwarded form.
    Anyway, can you assure that if I set up an autoresponder the reply is going
    to the user email and not Jotform (sender)?
    Regards
    Davinci CS
    www.sacpa.co.za
    ...
  • Profile Image
    ashwin_d
    Answered on February 13, 2018 at 04:33 AM

    Yes that is correct. If you set the "Reply-to Email" of your email alert to your form's email field, it will work as expected. When form is submitted and you receive submission email, clicking on "Reply" of your email client will send email to the customer email address. 

    Please check the screenshot below on how this works:

    1518514351replyTo.gif

    Hope this helps.

    Do try it out and get back to us if you have any questions.