- Neil GriceAsked on February 12, 2018 at 08:54 AM
I want to import the results of a form in excel but they are still encrypted. I can see the data other than in excel
- JotForm SupportBJoannaAnswered on February 12, 2018 at 10:49 AM
Is your issue related to an Excel report that you downloaded from your encrypted form?
Please note that it is not possible to decrypt the data in Excel report. The features that are not available for Encrypted Forms are:
1. PDF Downloads.
2. Reports (this includes downloading Excel and CSV files from within the Submissions Page).
3. Emails: Email Notifications and Autoresponder (usually emailed to the form submitters).
All server side gathered and processed data, can not be retrieved in encrypted forms because your private key is never sent to our servers.
Please check this guide to find more about Encrypted Forms: