Why my account is in the restore mode?

  • Profile Image
    sodero
    Asked on February 12, 2018 at 01:45 PM

    Hello, it's been a while since I've used JotForm but I've recently accessed my account again and am trying to publish a form from a template I found in the Template Library. When I select to "Use this Template" and then try to publish the form, I get the following error: 

    "Form not Found: this form is in restore mode"

    1518461026Form Error.png

    One of my colleagues, however, was recently able to publish this form successfully so I'm guessing the error has something to do with my account. Can someone help me get past this error?

    Thanks!

  • Profile Image
    Nik_C
    Answered on February 12, 2018 at 02:24 PM

    Your account was in Restore mode and that happens when the account is not used for a long time.

    I re-activated your account so it should be fine now.

    Let us know if you have any further questions.

    Thank you!