Why my account is in the restore mode?

  • sodero
    Asked on February 12, 2018 at 1:45 PM

    Hello, it's been a while since I've used JotForm but I've recently accessed my account again and am trying to publish a form from a template I found in the Template Library. When I select to "Use this Template" and then try to publish the form, I get the following error: 

    "Form not Found: this form is in restore mode"

    1518461026Form Error Screenshot 10

    One of my colleagues, however, was recently able to publish this form successfully so I'm guessing the error has something to do with my account. Can someone help me get past this error?

    Thanks!

    Jotform Thread 1381682 Screenshot
  • Nik_C
    Replied on February 12, 2018 at 2:24 PM

    Your account was in Restore mode and that happens when the account is not used for a long time.

    I re-activated your account so it should be fine now.

    Let us know if you have any further questions.

    Thank you!