- BusinessEngineersAsked on February 12, 2018 at 10:46 PM
The information on a recent submission received is still scrambled when I try to view. Previous submissions are still able to be viewed correctly. The only solution I can think of is to re-download the Jotform Key for my pc. Can you advise how I can do this please?
- JotForm UX ResearcheryorkAnswered on February 13, 2018 at 03:53 AM
Since you did not provide us your form ID here, I checked some of your forms that have been recently modified and found the form with the ID 80430662705856 encrypted. However, all of the submissions were encrypted in this form, not the most recent one only.
Please note that re-downloading the private key (jotform.key file) is impossible. It is not stored on our servers because of the purpose of encrypted forms.
If the submissions on your submission page still look scrambled, but you are not prompted to upload your private key, this means the wrong key is in your local browser storage. You have to clean it first, then you can upload your private key if you still have it. For info on how to clean local storage: https://www.ghacks.net/2015/02/05/how-to-clear-web-storage-in-your-browser-of-choice/
For detailed information about encrypted forms, please check: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them
If you need further assistance, provide us your Form ID, a screenshot of what you are viewing when you try to view your submissions page, and a screenshot of your browser console.