Is there a need for a separate autoresponder if I use iContact?

paragonperformance
Asked on February 13, 2018 at 12:58 AM

So... this is an automated response from Jotform to the person filling in the form right? As opposed to Jotform is using my integrated autoresponder...??? I integrated I-Contact.
I'm wondering why would I use both? Why use the jotform autoresponse at all?

This is a re-post of a comment on Setting up an Autoresponder Email
Jim

Jotform Support Manager

Answered on February 13, 2018 at 04:28 AM

That's correct - The AUTORESPONDER will send an auto-response to the users/respondents who submitted your form.

The need to use an autoresponder is built-in within our system. By default, not everyone uses iContact. If you use this platform and it already sends out its own respective autoresponder, then there's no need to have another autoresponder within JotForm.

You can safely delete it if that's the case.

Related guide: How-to-Delete-Notifications-Autoresponder