Card Form: Multi-line field column in the Table page is not expanding like others.

  • ChangeSF
    Asked on April 12, 2024 at 2:38 AM
  • Lorelie JotForm Support
    Replied on April 12, 2024 at 4:36 AM

    Hi John,

    Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, and I ran into the same issue. The Technical column data in the table is not expanding. However, after creating the same Technical contact fields and hiding the old ones. I was able to expand the column. Take a look at the screencast below to see my results:

    Card Form:  Multi line field column in the Table page is not expanding like others Screenshot 20

    Since you already have submission data, you can hide the old Technical field, so the data will not be remove in the Submission Table.

    Give it a try and let us know if there's anything else we can help you with.

  • ChangeSF
    Replied on April 12, 2024 at 7:17 AM

    Then this is a bug, correct?

    On chrome android, your screencast doesn't display.

  • Gilbert JotForm Support
    Replied on April 12, 2024 at 7:38 AM

    Hi John,

    Thanks for getting back to us. Yes, there's a bug in the Technical Contact (Multi-line Question element). It's the only field that doesn't show the other fields once it's expanded in the Tables page. I also cloned and tested your form. I had the same issue, so I created a ticket and escalated this to our Developer team.

    Although we don't know exactly when the issue will be resolved, we’ll follow up on this thread when we have an update.

    Thanks for your patience and understanding, we appreciate it.

  • ChangeSF
    Replied on April 12, 2024 at 9:42 PM

    I found an easy fix. I didn't have to manually recreate the field or clone the form.

    I only needed to duplicate the defective card. The new duplicate expanded correctly.

    But now the new card is displayed in the wrong order. Tech Contact appears after Organization Name, which is not the order that appears in the Builder.

    How to fix? Should i start a new support thread?

  • Raymond JotForm Support
    Replied on April 13, 2024 at 12:40 AM

    Hi John,

    I moved your other question to a new thread and helped you with that here.

    Reach out again if you have any other questions.

 
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