Form Expire date keeps changing

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    lrs13726
    Asked on February 13, 2018 at 11:53 AM

    Why does the form expiration date I select not stay?  I select April 30, 2018 at 24:00 and it changes it to May 4 when I go back and check.


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    Victoria_K
    Answered on February 13, 2018 at 12:44 PM

    I have tested one of my forms in order to replicate this issue. But I had no luck. 

    The expiration date I have set was saved correctly.

    Please give the system a second to save your settings. And check after the green line is updated with your current time. 

    1518543683The Easiest Online Form Builde


    Please let us know if the issue persists. 

  • Profile Image
    lrs13726
    Answered on February 13, 2018 at 04:43 PM
    I changed the expire date back to April 30 at 24:00 left the page up, came back to it 5 minutes later clicked on build then back to settings and it had changed back to May 4
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    jonathan
    Answered on February 13, 2018 at 06:19 PM

    Can you please confirm that this is your form that have the issue.

    I just reviewed the form and I see on the Form Settings the disabled date is set to the May 4, 2018 expiration date you mentioned.

    screenshot:


    1518563672zzz 2018-02-14 07.08.06.png

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    I see the form was shared to a sub account. Could it be the sub user was the one editing the disabled date? 

    Can you try editing directly on the main account (lrs13726) and trigger a save.

    Similar to my colleague I could not replicate the same issue when I test a form disabled date on account. So this appears to be not a common issue at this time.

    Let us know if issue persist.




  • Profile Image
    lrs13726
    Answered on February 14, 2018 at 10:43 AM
    Yes, that is correct. I keep changing it to April 30, 2018 at 24:00 but it keeps reverting to May 4. No one else is making any changes to this form. I am the only one working on it.
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    Kevin_G
    Answered on February 14, 2018 at 11:41 AM

    I have just tested your form directly and I can see the expiration date is saved. I used 23:00, but you may use other time, please note that using "24:00" may be generating the conflict, on the time picker it does not exist. 

    Here's a screen-cast about my test, as you can see I'm almost immediately reloading the page and the change is there: 

    15186263231.gif

    I logged out and logged in again into your account and the change is still saved too. 

    Please check and let us know if the problem persists. 

  • Profile Image
    lrs13726
    Answered on February 14, 2018 at 12:43 PM
    That worked. Thank you.
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