Form Expire date keeps changing

  • lrs13726
    Asked on February 13, 2018 at 11:53 AM

    Why does the form expiration date I select not stay?  I select April 30, 2018 at 24:00 and it changes it to May 4 when I go back and check.


  • Victoria_K
    Replied on February 13, 2018 at 12:44 PM

    I have tested one of my forms in order to replicate this issue. But I had no luck. 

    The expiration date I have set was saved correctly.

    Please give the system a second to save your settings. And check after the green line is updated with your current time. 

    1518543683The Easiest Online Form Builde Screenshot 10


    Please let us know if the issue persists. 

  • lrs13726
    Replied on February 13, 2018 at 4:43 PM
    I changed the expire date back to April 30 at 24:00 left the page up, came back to it 5 minutes later clicked on build then back to settings and it had changed back to May 4
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  • jonathan
    Replied on February 13, 2018 at 6:19 PM

    Can you please confirm that this is your form that have the issue.

    I just reviewed the form and I see on the Form Settings the disabled date is set to the May 4, 2018 expiration date you mentioned.

    screenshot:


    1518563672zzz 2018 02 14 07 Screenshot 10

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    I see the form was shared to a sub account. Could it be the sub user was the one editing the disabled date? 

    Can you try editing directly on the main account (lrs13726) and trigger a save.

    Similar to my colleague I could not replicate the same issue when I test a form disabled date on account. So this appears to be not a common issue at this time.

    Let us know if issue persist.




  • lrs13726
    Replied on February 14, 2018 at 10:43 AM
    Yes, that is correct. I keep changing it to April 30, 2018 at 24:00 but it keeps reverting to May 4. No one else is making any changes to this form. I am the only one working on it.
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  • Kevin Support Team Lead
    Replied on February 14, 2018 at 11:41 AM

    I have just tested your form directly and I can see the expiration date is saved. I used 23:00, but you may use other time, please note that using "24:00" may be generating the conflict, on the time picker it does not exist. 

    Here's a screen-cast about my test, as you can see I'm almost immediately reloading the page and the change is there: 

    Form Expire date keeps changing Image 10

    I logged out and logged in again into your account and the change is still saved too. 

    Please check and let us know if the problem persists. 

  • lrs13726
    Replied on February 14, 2018 at 12:43 PM
    That worked. Thank you.
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