We were double charged for January

  • Profile Image
    Asked on February 13, 2018 at 12:00 PM

    Why have I been charged twice in January. I know we cancelled the subscription and started it up again... but we would expect the subscription to continue for the calendar month we'd paid for?



  • Profile Image
    Answered on February 13, 2018 at 12:42 PM

    I checked our logs and it does look like there were 2 charges in January due to a duplicate subscription being created.  The duplicate was cancelled but was not refunded.  I refunded one of the two payments and you should see that refund posted to your card in the next 7-10 business days.