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Brittany FahnerAsked on February 13, 2018 at 12:28 PM
I have reset my password twice. When I try to log in, it says suspended? How can I fix this?
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David JotForm SupportReplied on February 13, 2018 at 12:53 PM
We do not allow for the collection of credit card details through forms. As per our terms of use:
https://www.jotform.com/terms/
Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.
We have recently needed to become much strict on this due to becoming PCI compliant. This required removing any currently stored credit card data from our system.
If you require payment authorization, that can be done through one of our many payment processors:
https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization
If you would like, we can remove the credit card fields from your forms and activate the account.
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bfahner5691Replied on February 13, 2018 at 1:43 PMYes- please remove the fields and activate the account.
Thank you
BRITTANY FAHNER
Manager, Development
T: 212.889.2210 ext 215
30 East 33rd Street
New York, NY 10016
www.kidney.org
[http://kidneyfoundation.cachefly.net/email-signature-file/nkf-logo-email.jpg]
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David JotForm SupportReplied on February 13, 2018 at 1:55 PM
I removed the fields and activated your account. Your forms should be usable once again.