i cannot log into my account, suspended due to requesting credit card details

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    Brittany Fahner 
    Asked on February 13, 2018 at 12:28 PM

     I have reset my password twice. When I try to log in, it says suspended? How can I fix this?

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    Answered on February 13, 2018 at 12:53 PM

    We do not allow for the collection of credit card details through forms.  As per our terms of use:


    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    We have recently needed to become much strict on this due to becoming PCI compliant.  This required removing any currently stored credit card data from our system.

    If you require payment authorization, that can be done through one of our many payment processors:


    If you would like, we can remove the credit card fields from your forms and activate the account.

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    Answered on February 13, 2018 at 01:43 PM
    Yes- please remove the fields and activate the account.
    Thank you
    Manager, Development
    T: 212.889.2210 ext 215
    30 East 33rd Street
    New York, NY 10016
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    Answered on February 13, 2018 at 01:55 PM

    I removed the fields and activated your account.  Your forms should be usable once again.