Embed form using Source Code is not submitting data to Jotform

Also when using this method the actual form is not submitting the entered data back to the jotform database. The form will just refresh and clear out any info entered but there is no record under submissions for that interaction.

Hi epcordrew,

Thanks for reaching out to Jotform Support. Since you are using Source Code embed, there is a possibility that there is a code conflict between your website and the form. Would you allow us to perform a test submission so that we can check it out? We will try to assist you us much as we can, but please take note that we are Technical agents and not developers. If you need professional help, you can reach out to our Solutions Partners and Jotform Experts from Fiverr.

Once we hear back from you, we'll be able to help you with this.

yes you can test and submit the form as you like. its just a dummy page and a test form.

the url is https://www.epcor.org/wcm/services/FEATHR-TEST.aspx

Hi epcordrew,

Thanks for getting back to us. I checked the link that you have attached and tried making a test submission. However, when I clicked the submit button, it just reloads the page. So, I checked the console logs of my browser (I am using Google Chrome), and it shows that there are errors in the page itself. See screenshot below:

It's most likely the reason for the page just reloading and not send the submission. I suggest fixing the errors first before doing another test.

Reach out again if you have any other questions.

These errors appear to be from the Jotform code, and are possibly being injected thru another script. Ive looked thru the script that are on the page and am not able to find any reference to the undefined "False".

From what we can tell these errors are a result of the script that was generated from jotform.

Please advise

thanks

Drew

Hi Drew,

I have used your form Source Code on my test site, and I was able to successfully made a submission as shown in the screen recording.

There is most likely a code on your website that is having a conflict with the Jotform JS code, which causes errors on the form's JS code. I would suggest creating a blank page on your website and one by one adding a script code to point out which of your website script code is causing a conflict.

Let us know if there’s anything else we can help you with.

Thank you Christopher.

This helps narrow down the source of the conflict.

I will reach out the the vendor that handles the platform our site is built on and see if they can help eliminate the offending script.