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epcordrewAsked on April 12, 2024 at 10:27 AM
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Christopher JotForm SupportReplied on April 12, 2024 at 10:32 AM
Hi epcordrew,
Thanks for reaching out to Jotform Support. Since you are using Source Code embed, there is a possibility that there is a code conflict between your website and the form. Would you allow us to perform a test submission so that we can check it out? We will try to assist you us much as we can, but please take note that we are Technical agents and not developers. If you need professional help, you can reach out to our Solutions Partners and Jotform Experts from Fiverr.
Once we hear back from you, we'll be able to help you with this.
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epcordrewReplied on April 12, 2024 at 10:45 AM
yes you can test and submit the form as you like. its just a dummy page and a test form.
the url is https://www.epcor.org/wcm/services/FEATHR-TEST.aspx
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Shane JotForm SupportReplied on April 12, 2024 at 11:03 AM
Hi epcordrew,
Thanks for getting back to us. I checked the link that you have attached and tried making a test submission. However, when I clicked the submit button, it just reloads the page. So, I checked the console logs of my browser (I am using Google Chrome), and it shows that there are errors in the page itself. See screenshot below:
It's most likely the reason for the page just reloading and not send the submission. I suggest fixing the errors first before doing another test.
Reach out again if you have any other questions.