Embed form using Source Code is not submitting data to Jotform

  • epcordrew
    Asked on April 12, 2024 at 10:27 AM
    Also when using this method the actual form is not submitting the entered data back to the jotform database. The form will just refresh and clear out any info entered but there is no record under submissions for that interaction.
  • Christopher JotForm Support
    Replied on April 12, 2024 at 10:32 AM

    Hi epcordrew,

    Thanks for reaching out to Jotform Support. Since you are using Source Code embed, there is a possibility that there is a code conflict between your website and the form. Would you allow us to perform a test submission so that we can check it out? We will try to assist you us much as we can, but please take note that we are Technical agents and not developers. If you need professional help, you can reach out to our Solutions Partners and Jotform Experts from Fiverr.

    Once we hear back from you, we'll be able to help you with this.

  • epcordrew
    Replied on April 12, 2024 at 10:45 AM

    yes you can test and submit the form as you like. its just a dummy page and a test form.

    the url is https://www.epcor.org/wcm/services/FEATHR-TEST.aspx

  • Shane JotForm Support
    Replied on April 12, 2024 at 11:03 AM

    Hi epcordrew,

    Thanks for getting back to us. I checked the link that you have attached and tried making a test submission. However, when I clicked the submit button, it just reloads the page. So, I checked the console logs of my browser (I am using Google Chrome), and it shows that there are errors in the page itself. See screenshot below:

    Embed form using Source Code is not submitting data to Jotform Image 1 Screenshot 20
    It's most likely the reason for the page just reloading and not send the submission. I suggest fixing the errors first before doing another test.

    Reach out again if you have any other questions.

 
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