Is there a way to locate incomplete submissions associated with the save and continue later feature?

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    brandon.carlson
    Asked on February 13, 2018 at 05:48 PM

    On one of our more complicated forms, where we use "Continue Forms Later" function, we're seeing high rate of people that believe they completed our form, but actually didn't (separate issue that we are speaking to support about).

    This has us very worried that our other more simple forms suffer from this same failure rate.

    [The question] Is there a way on a simple embedded contact form, to track if people entered data, but didn't successfully submit it to us?




  • Profile Image
    Jim_R
    Answered on February 13, 2018 at 07:56 PM

    When it comes to the SUBMISSIONS PAGE (and EMAIL NOTIFICATIONS), I'm afraid we can only record actual submissions, meaning those forms that were successfully submitted.

    If you're using the SAVE AND CONTINUE LATER feature on JotForm Classics (with the use of 2 forms), you can view your form's INCOMPLETE SUBMISSIONS section to look for the temporary data entered by your users. Just keep in mind that submission sessions that have been pending more than 3 months are automatically deleted.

    You can find the INCOMPLETE SUBMISSIONS button at the top of the SUBMISSIONS PAGE of the 2nd form you use for the save and continue later feature.

    This also applies if you will be using JotForm Cards with the same feature enabled.