What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Emails not being sent

    Asked by lvpc on October 13, 2012 at 04:42 AM

    Hi I am not receiving contact forms to the my email address. The contacts appear in the control panel on the Jot form site but are not forwarded to info@lvphotoclub.com .

    Page URL:
    http://www.lvphotoclub.com/contact.htm

  • Profile Image
    JotForm Support

    Answered by idarktech on October 13, 2012 at 05:55 AM

    Hello,

    I just made a test with your form, can you check if it landed successfully to that email? Can you please make a test this time? It seems to be fine. According to the mail logs the notifications was sent successfully. 

    /var/log/jotform/amazonSES.log:[13/Oct/2012:05:52:19 -0400] 22064942810348 AmazonSES Sent email to info@lvphotoclub.com - MessageID:0000013a5989e243-50b0acfb-93fd-464d-b0dd-d261c70153c6-000000 - RequestId:ad91a5d9-151b-11e2-bf7b-09e8ba0de2c5

    Kindly update us if the problem still persist. Thanks!

  • Profile Image

    Answered by lvpc on October 13, 2012 at 07:23 AM

    Yes it seems to be working now, although I have not been receiving notifications for more than a week previously. I will monitor the situation and report back if the problem starts again.

    Many thanks

    Peter White

  • Profile Image
    JotForm Support

    Answered by Rodjit on October 13, 2012 at 07:53 AM

    Hi Peter,

    Your email notifications settings is fine. We are hoping that it won't happen again and will work fine as expected. And yes, please get back to us if the problem still happen.

    Thanks