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lsombrioAsked on February 14, 2018 at 1:37 PM
I have changed Thank you page, but when I send the form it shows an old Thank You page
I can´t change the thank you page , and when I ask it to show an external page, it ignore
Page URL: https://form.jotformz.com/80326029364656 -
Richie JotForm SupportReplied on February 14, 2018 at 3:03 PM
I cloned your form for testing purposes. Submitted a test submission and this is the thank you page I can see.
.
Is this correct?
I tested your form using the Redirect to external link, and I have replicated the issue. It still uses the Show a Thank you page.
I have cleared your form cache.
Kindly test your form if the issue still remains.
Thank you.
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lsombrioReplied on February 14, 2018 at 5:49 PM
I tried to update the page with no sucess.
This is what I would like to publish:
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lsombrioReplied on February 14, 2018 at 6:03 PM
and the external link didn´t change
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Kevin Support Team LeadReplied on February 14, 2018 at 8:09 PM
You actually have a condition that shows a default message if the name field is filled.
Since the "Nome Completo" field is required it will be always filled the form will always show the thank you page, delete such condition to redirect the form to the custom page.
I hope this helps.
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lsombrioReplied on February 16, 2018 at 7:56 AM
yes!
Thank you!
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Richie JotForm SupportReplied on February 16, 2018 at 9:14 AM
Good to know the issue has been resolved.
Please let us know if we can be of further assistance.