Adobe Esign says API error

  • Cards12783
    Asked on February 14, 2018 at 3:08 PM

    Hey there,


    I'm having an issue with my Adobe Sign Widget. When Merchants try to sign it says error with API or something. Help!!!!

    Jotform Thread 1384666 Screenshot
  • Marvih
    Replied on February 14, 2018 at 4:26 PM

    The integration with your Adobe E-sign widget probably got broken, possible reason for this is there was an update from Adobe.

    1. Go to your Adobe E-sign widget Settings.

    2. Click Re-authenticate and ensure it says "Verified"

    3. Click the UPDATE WIDGET.

    Adobe Esign says API error Image 10


    Please let us know if you are still having the same issue.

    Thank you,