How to send an email based on the users response?

  • natashax4
    Asked on April 12, 2024 at 5:55 PM
    Also can you send me how to set up a form to email the response to a different email address based on the selection marked on the form? Is that possible.
  • Mightor JotForm Support
    Replied on April 12, 2024 at 6:30 PM

    Hi natashax4, 

    Thanks for reaching out to Jotform Support. Check the steps and screenshot below on how to change the Recipient Email based on the users response.

    1. In Form Builder, click on the Settings tab.
    2. Then, choose Conditions and select Change Email Recipient.
    3. You'll now have to set the conditions:
      Set IF to the Question on your form.
      Set State to Is Equal To.
      Set Value to the Answer for the Question.
      Choose the email notification template that you will use. You will need to create several email notifications if you plan to send different email templates.
      Put in the email address where you want the email to be sent.
    4. Click on the Save button.

    How to send an email based on the users response? Image 1 Screenshot 20

    Give it a try and let us know how it goes.

 
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