- jmsmAsked on October 13, 2012 at 07:06 PM
Hi, as the title says, I have disabled my registration form (through a submission limit of 145 in advanced settings), but people have registered up to 147 people..
The form has been deleted from the website it was on, and is greyed out in my form list.
I have also deleted all pending registrations..Page URL:
- JotForm SupportDeygusAnswered on October 13, 2012 at 07:51 PM
I tried using the Page URL you have mentioned and the associated Form ID on this thread but neither are working and appear to be disabled. I do not see any pending submissions or recent submissions for the matter. Did you erase these as well?
It may have been due to some submissions you were getting that took a little while to come through to you that were probably sent right before you disabled the form at the time.
- jmsmAnswered on October 13, 2012 at 08:47 PM
I deleted all the pending submissions yes. and like you the form was not accessible but I was still getting people signing up. Maybe some people who had the form open and only completed it after.
I guess this could be reported as a "glitch"?
As long as they open it before a deadline, they can complete it even though it's been disabled..
I don't have any more extra submissions though since reporting the error with the extra two submissions.
- JotForm SupportEduardoMendezAnswered on October 13, 2012 at 09:56 PM
Thank you for reporting this. Your observation has been noted!
It may be the case that users had the form opened before the deadline. However, when trying to access your form I am receiving the warning that appears when a form is dissabled.
You may want to specify on the form, with a written warning, that all forms submitted after X date and time will not be accepted. This may serve as a workaround for now.
Please do let us know if you need further assistance.