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    Freshbooks + JotForm not working?

    Asked by mripguru on October 14, 2012 at 12:13 AM

    When filling out the form (or a cloned form with a free product) - JotForm completes without error/incident - however, nothing gets passed onto FreshBooks in the way of new user data or invoice data, etc.

    Page URL:

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    JotForm Support

    Answered by EduardoMendez on October 14, 2012 at 12:37 AM

    Hi there,

    I was able to submit the contact information without a problem.  I simply deleted the payment gateway and changed the integration to contact information only.  It works!

    Currently testing with a payment. 

    Thank you for your patience!

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    Answered by guest_22871039708054 on October 14, 2012 at 12:39 AM
    Ok - thanks!
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    JotForm Support

    Answered by idarktech on October 14, 2012 at 01:04 AM


    I have tried reproducing the problem but I was failed to do so. My test submission went just fine on FreshBooks. Check my sample invoice:

    FYI, leaving or simply not completing the payment process after redirected to paypal isn't considered to be a complete submissions. You have to make a test or actual payment before the invoice data can be viewed on freshbooks. FreshBooks integration should be working fine when a payment is completed successfully.


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    Answered by mripguru on October 14, 2012 at 01:14 AM

    Perfect - I guess I will need to test with an actual transaction :).