- evank001Asked on February 15, 2018 at 10:11 AM
Hey guys, I used to agree with that but not quite anymore. The support is still great ok.
But what about communicating before making some changes ? Two examples : Radiobuttons, from one day to another, you will not be able tu use images on them. On the support : tecnical team may have changed that... Yeah right. 50 forms to change, thanks guys.
And what about for silver, to pass from unlimited forms to 100 forms without communications. I read almost every mail you send me. It is pity, we rely on you guys and you are just deciding change without avising people using your forms. Hope you will not go to this direction which leads to a wall.
I repeat, we rely on you. Ask your users before doing some dramatic tecnical changes.
This is a re-post of a comment on How focusing on the customer (not the competition) brought us over 1 million new signups in a year
- JotForm Support ManagerJeanetteAnswered on February 15, 2018 at 11:32 AM
Thank you for relying on us. We really appreciate your honest insight.
We've heard our user's complaints. All major changes are now being announced with at least two weeks in advance.
Let me know should you have further questions.