Account suspended for possible fake service

  • Tony Kong
    Asked on April 13, 2024 at 5:06 AM

    Hi can help to online my account as it were suspended.

    Regards Tony Kong

  • Sigit JotForm Support
    Replied on April 13, 2024 at 5:14 AM

    Hi Tony,

    Thanks for reaching out to Jotform Support. Upon checking on your account, your form was found on your account and flagged as a fake service offer.

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    You can provide us with the following information:

    1. The URL where your form is used.
    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send the above proofs to reviewers@jotform.com with Thread #13857081 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

 
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