What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What happens with the data and attachments?

    Asked by aiohadmin on February 13, 2011 at 07:24 PM

    Hi...what a great and easy to use product.

    Just wondering what happens with the data and attachments?  I am guessing they are stored on a server someone but how is it protected? Especially information in attachements that may be confidential?

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    JotForm Founder

    Answered by aytekin on February 15, 2011 at 06:34 AM

    We store file uploads on Amazon S3. Although it is not possible for someone to download the file by guessing its location we do not have high security or encryption. So, if you getting sensitive information, you should probably periodically delete your uploaded files.

    To delete uploaded files, simply delete the submission that contains it. You can do it from Submissions page, or you can right click on a form and select Clear All Submission to delete all submissions at once.