What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not working

    Asked by designstudio on October 15, 2012 at 03:09 AM

    The form is linked to google documents, the submissions don't go to google and it don't send me any emails too!


    Please help

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    JotForm Support

    Answered by Rodjit on October 15, 2012 at 03:29 AM


    ...submissions don't go to google...

    - Google Spreadsheet or Google Drive? Please try to remove the current integration and reintegrate it again.

    ..... it don't send me any emails too!

    - Your email is not in our bounce list but your Sender Email settings is set to "Email" field. We suggest to change it to noreply@jotform.com which is available in the dropdown selection.

    Let us know if the above solutions doesn't work so we can check and give you further solutions.


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    Answered by Loaidesignstudio on October 15, 2012 at 03:40 AM

    ok, about the intrgration if i deleted and reconnect it it will create new spreadsheet :/ i don't want that!

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    JotForm Support

    Answered by Rodjit on October 15, 2012 at 04:08 AM

    We are sorry, but that's the best solution we could take to solved this case and to evaluate if it doesn't help after reintegration.

    BUT, you don't need to worry because the old submissions will be carried out to the new integration, it is just the Spreadsheet link is renewed.

    The result would be the basis so we can forward this our level 2 support and to our developers.