Access denied - Suspended

  • Profile Image
    Selcuk Sarigul 
    Asked on February 16, 2018 at 11:08 AM

    Hello,

    Since yesterday when i try to login i an getting following message:

    Login failed - AUTOSUSPENDED

    And when i try to change my password it system doesn't allow me to that.

    Could you please help me what is going on?

    Regards.

    Selcuk

  • Profile Image
    John_Benson
    Answered on February 16, 2018 at 12:44 PM

    Hi,

    Your account got automatically suspended by our anti-phishing filter tool. As per our terms of use, collecting sensitive information is not allowed here in JotForm. Even if the intention is good our anti-phishing filter tool detect the word password and suspend your account. 

    15188028874115.png

    I have removed the Password field to your form so I can re-activate your account. You can now use your account and forms. 

    I hope that helps. Let us know if you need further assistance.