Why was my account suspended? How do I reactivate it?

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    Yves Baumgartner 
    Asked on February 16, 2018 at 03:06 PM

    Why was my account suspended? 

    And my form did not work...

    How do I reactivate it?

  • Profile Image
    Mike_G
    Answered on February 16, 2018 at 04:41 PM

    Your account was put to suspension because of this form — https://www.jotformeu.com/form/52677184063359

    There is a logo added to the form that is copyrighted.

    1518816506t16_27_52.png

    And we have to remove that logo from that form so that we can reactivate the account.

    I see that the email address associated with your account is a free email address and it does not carry the domain that is somewhat related to the logo.

    If you have proof that you or your company owns the right to that logo, please let us know.

    We will wait for your response.

  • Profile Image
    yven
    Answered on February 16, 2018 at 05:43 PM
    Hello
    Yes, i have create this logo an i am the owner.
    Thanks for reactivate my accountRegards
    Von meinem Samsung Galaxy Smartphone gesendet.
    -------- Ursprüngliche Nachricht --------Von: JotForm Datum: 16.02.18 22:41 (GMT+01:00) An: yven82@gmail.com Betreff: Re: Why was my account suspended? How do I reactivate it?




    A new response has been received:






    Answered by

    Mike_G


    Your account was put to suspension because of
    this form — https://www.jotformeu.com/form/52677184063359
    There is a logo added to the form that is copyrighted.
    And we have to remove that logo from that form so that we can reactivate the
    account.
    I see that the email address associated with your account is a free email
    address and it does not carry the domain that is somewhat related to the
    logo.
    If you have proof that you or your company owns the right to that logo,
    please let us know.
    We will wait for your response.



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    Kevin_G
    Answered on February 16, 2018 at 07:18 PM

    The account is not active yet, but I removed the logo form your form in order to reactivate it, please update your account email address with your corporate email address so you avoid suspension and can use the logo. 

    Thanks.