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Yves BaumgartnerAsked on February 16, 2018 at 3:06 PM
Why was my account suspended?
And my form did not work...
How do I reactivate it?
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Mike_G JotForm SupportReplied on February 16, 2018 at 4:41 PM
Your account was put to suspension because of this form — https://www.jotformeu.com/form/52677184063359
There is a logo added to the form that is copyrighted.
And we have to remove that logo from that form so that we can reactivate the account.
I see that the email address associated with your account is a free email address and it does not carry the domain that is somewhat related to the logo.
If you have proof that you or your company owns the right to that logo, please let us know.
We will wait for your response.
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yvenReplied on February 16, 2018 at 5:43 PMHello
Yes, i have create this logo an i am the owner.
Thanks for reactivate my accountRegards
Von meinem Samsung Galaxy Smartphone gesendet.
-------- Ursprüngliche Nachricht --------Von: JotForm Datum: 16.02.18 22:41 (GMT+01:00) An: yven82@gmail.com Betreff: Re: Why was my account suspended? How do I reactivate it?
A new response has been received:
Answered by
Mike_G
Your account was put to suspension because of
this form — https://www.jotformeu.com/form/52677184063359
There is a logo added to the form that is copyrighted.
And we have to remove that logo from that form so that we can reactivate the
account.
I see that the email address associated with your account is a free email
address and it does not carry the domain that is somewhat related to the
logo.
If you have proof that you or your company owns the right to that logo,
please let us know.
We will wait for your response.
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Kevin Support Team LeadReplied on February 16, 2018 at 7:18 PM
The account is not active yet, but I removed the logo form your form in order to reactivate it, please update your account email address with your corporate email address so you avoid suspension and can use the logo.
Thanks.