Some contents in my form do not show in my copy of the page

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    Andrea 
    Asked on February 16, 2018 at 05:40 PM

    Hello,

    My recent web developer created my forms and told me I would receive the forms as pdf files and that is not happening. 

    Also, my patients are not able to type in the field boxes completely. 


    Also, my consent and agreement at the bottom of my forms are not transferring to my copy of the page.

    I am also needing my patients to type out what the cause of death is- and the field box will only allow them to place a number not a letter or word to describe. 

    I am only getting their signature and date. 

    I am needing the entire agreement at the bottom of the page to be available on both the patient copies and my copies and this is not happening. 

    I would like to speak to a live representative- can this happen???

    Even a live chat would be helpful. 

    I am not the tech person so I need help internally with these concerns. 

    My web developer is busy with a lot of work . 

  • Profile Image
    liyam
    Answered on February 16, 2018 at 08:06 PM

    Hello Andrea,

    Our live chat is available once you see the button at the bottom-right part of the My Forms page. 

    For now, let us check each of your concerns:

    My recent web developer created my forms and told me I would receive the forms as pdf files and that is not happening. 

    You can include a PDF link of your form submissions in your email notifications,

    1518828037email_alert_-_add_pdf_link.png

    or even include the PDF of the submission as attached 

    1518827214email_alert_-_advanced_-_pdf_a


    Also, my patients are not able to type in the field boxes completely. 

    When you say your patients are not able to type in the field boxes completely, do you mean to say that they were typing in fields but they are not enough to fill fill the information, or do you mean to say that there are certain fields that they miss to fill up?


    Also, my consent and agreement at the bottom of my forms are not transferring to my copy of the page.

    I'd like to request some clarification for this: By saying "to my copy of the page", do you mean to say the copy of the content to your email?


    I am also needing my patients to type out what the cause of death is- and the field box will only allow them to place a number not a letter or word to describe. 

    Is this the cause of death in the family history part of the form? the matrix table element containing fields can be set as required. 

    1518829182require_field.png


    I am only getting their signature and date. 

    I believe this can be answered from the previous responses. But if there is something more explicit on this concern, please do elaborate it to us.


    I am needing the entire agreement at the bottom of the page to be available on both the patient copies and my copies and this is not happening. 

    As text element of the form does not automatically appear in email alerts, this will be needed to be entered manually by copy-pasting the content from the form's body content to the email alert. If you need this other than the email alert, please let us know.


    We can also make these changes for you, just let us know so we can proceed.

    If you have additional questions, please let us know.