Monthly membership: User forgot to downgrade before next billing date.

Hi!
For some reason in my mind this monthly membership was ending on the 15th (today) and I didn't mean to sign up for more than one month. Is there any way this charge can be removed and/or refunded?

I did go online and "downgrade" today.

Nutso here between running house and husband having surgery - just got dates mixed up.

Hi Jane,

Thanks for reaching out to Jotform Support. I can understand how hectic it can be with everything going on. Please fill out the Refund Request form and someone from our team will get back to you regarding your request. Please note that you will be refunded as you fall within 30-day money-back guarantee.

I hope your husband's surgery goes smoothly, and that things start to feel less hectic for you soon. Keep us updated and let us know if you need any more help.

thank you so much, filling out the form now.