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DurksAsked on April 14, 2024 at 7:08 PM
Hi, when I log in to my account from browser I cant only see some forms but when I open Jotform app from my phone i can see all frorm!!
please see attached Image, can you please help me fix this!
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Sonnyfer JotForm SupportReplied on April 14, 2024 at 9:54 PM
Hi Durks,
Thanks for reaching out to JotForm Support. I'm sorry you're having trouble locating your forms. I checked your account on a web browser and see that most of your forms are not showing in My Forms page. I also checked the teams' folder, archive and Trash, but the missing forms weren't there.
I created a ticket and escalated this to our Developer team. Although we don't know exactly when the issue will be fixed, we’ll circle back to this thread when we have an update.
Thanks for your patience and understanding, we appreciate it.
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Sonnyfer JotForm SupportReplied on April 16, 2024 at 2:49 AM
Hi Durks,
Thanks for patiently waiting. We received feedback from our developers that the missing forms are in your My Teams folder. Can you try opening them there?
Meantime, the escalated ticket is still open because the missing forms should not appear in All Forms in the Jotform mobile App.
Thanks for your patience and understanding, we appreciate it.