How can I get a submission look like it came from the submitter's email address

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    MatthewKirwan
    Asked on February 17, 2018 at 08:49 AM

    Hi, If I was to create a submission form to help people easily make submissions to a consultation process being run by an organisation, and I wanted the organisation to receive emails seemingly from the submitter's email address rather than noreply@jotform.com how would I do it?

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    Ardian_L
    Answered on February 17, 2018 at 09:52 AM

    Yes it is possible to change that. Please follow the instructions from the link below on how to add a custom sender address on the email:

    https://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    Please let us know if you have any other question. 

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    MatthewKirwan
    Answered on February 17, 2018 at 07:50 PM

    No, I didn't mean that.  I meant that I want it to be dynamic - ie if Peter Temple completes my form and gives his email address as petertemple@gmail.com and the submission goes to an organisation I want the organisation to see that the email seems to come from petertemple@gmail.com.  Instead if the email comes from Alice Taylor who gives her email address as alicetaylor@yahoo.com.au I want the organisation to think it is getting the form submission from alicetaylor@yahoo.com.au

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    Kevin_G
    Answered on February 17, 2018 at 10:41 PM

    You can use the submitter's email address as sender, please check this guide that will help you doing so: https://www.jotform.com/help/240-Set-The-Sender-Email-Address-With-Mandrill-Account 

    It's the only method we have currently available to achieve this. 

    I hope this helps.