My form has recently stopped sending emails for new submissions

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    mojo30
    Asked on February 17, 2018 at 10:58 AM

    Hi, I have a form that in the last week or so has stopped sending emails out at form submission.  My other form seems to be working fine.  I haven't changed anything with the email settings recently.  Also, the 'test email' for this form seems to also work fine.

     

    Please help!  I'm missing out on form submissions.

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    Welvin
    Answered on February 17, 2018 at 12:56 PM

    You are using a custom sender email in the form through SMTP. However, I see that your SMTP credentials are incorrect. It's the reason why you are not getting the form emails.

    You are using Gmail, so please follow the steps in this guide to use Gmail as your custom sender email:

    https://www.jotform.com/help/392-How-to-Use-Your-Gmail-Account-as-Your-Email-Sender-via-SMTP