Why are we not able to access our account?

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    Cassie 
    Asked on February 17, 2018 at 12:35 PM

    Hi I keep getting locked out of the site. I hit the buttons to reset my password, and no reset emails arrive (not in junk etc). Please let me know how to get back into the work i have created. 

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    TREVON
    Answered on February 17, 2018 at 02:37 PM

    The reason you can not access your account is because your form is in dormant state, meaning your account has not been accessed or updated in a while. I have activated your account and you should be able to access it.

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    Cassie 
    Answered on February 17, 2018 at 03:11 PM

    Hi, this is not the case - I used JotForm for the first time today (4 hours ago). Ive just tried logging in again. Its still locked. Appreciate instructions. Thanks 

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    Mike
    Answered on February 17, 2018 at 05:14 PM

    Please accept our apologies for the inconveniences you are facing.

    Your account has to be fixed by our technicians. I have escalated a ticket to our next level support.

    We will get back to you once the issue is fixed.

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    onur
    Answered on February 19, 2018 at 01:35 AM

    Hello,

    Sorry for the inconvenience. We've restored your account. 

    Could you please try logging in ?

    Regards.