Account has not upgraded and branding is still visible

  • Profile Image
    Asked on February 17, 2018 at 12:50 PM

    I upgraded my account from Free to bronze and it still shows it as a free account and the branding is still visible

    Here are the receipt details

    please sort asap 

    Many Thanks

    Subscription payment sent
    17 February 2018 at 16:32:42 GMT
    Transaction ID: 0A079554YF948840Y
    Payment status: COMPLETED
    Gross amount
    -$19.00 USD
    We have no postal address on file
    Your Payment
    Gross amount
    -$19.00 USD
    PayPal fee
    $0.00 USD
    Net amount
    -$19.00 USD
    Currency conversion
    Conversion from: £14.03 GBPConversion to: $19.00 USDExchange rate: 1.354836158692596
    Subscription ID


    Paid to
    Payment sent to
    Funding details
    Funding source: Credit Card
    Funding Source: -£14.03 GBP - VISA ending in x-0018
    Need help?

    Go to the Resolution Centre for help with this transaction, to settle a dispute or to open a claim.



  • Profile Image
    Answered on February 17, 2018 at 03:14 PM

    It appears that this is a duplicate thread. I already posted a reply on the original thread, here's the link:

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