Account has not upgraded and branding is still visible

  • adixtionweb
    Asked on February 17, 2018 at 12:50 PM

    I upgraded my account from Free to bronze and it still shows it as a free account and the branding is still visible

    Here are the receipt details

    please sort asap 

    Many Thanks

    Subscription payment sent
    17 February 2018 at 16:32:42 GMT
    Transaction ID: 0A079554YF948840Y
    Payment status: COMPLETED
     
    View Subscription Details
    Gross amount
    -$19.00 USD
    We have no postal address on file
     
     
     
     
     
    Your Payment
    Gross amount
    -$19.00 USD
    PayPal fee
    $0.00 USD
    Net amount
    -$19.00 USD
     
    Currency conversion
    Conversion from: £14.03 GBPConversion to: $19.00 USDExchange rate: 1.354836158692596
    Subscription ID

    S-51T57572L82008847

    Paid to
    support@jotform.com
    Payment sent to
    paypal@jotform.com
    Funding details
    Funding source: Credit Card
    Funding Source: -£14.03 GBP - VISA ending in x-0018
    PAYPAL *JOTFORM
     
    Need help?

    Go to the Resolution Centre for help with this transaction, to settle a dispute or to open a claim.

    Memo

    adixtionweb-monthly

  • Jan
    Replied on February 17, 2018 at 3:14 PM

    It appears that this is a duplicate thread. I already posted a reply on the original thread, here's the link: https://www.jotform.com/answers/1387877.

    Please take note that the JotForm footer is no longer present in your forms.

    Let us know if you have any questions. Thank you.