What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Payment form does not sync with Dropbox

    Asked by FlashpintGallery on October 15, 2012 at 09:34 AM

    Hi,

    I'm having difficulty getting it to sync to dropbox. I went through all of the necessary steps, but it doesn't appear in dropbox.

     

    Can you help?

     

    Thanks!

    Karyn



    This is a re-post of a comment on Upload to Dropbox with JotForm

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    JotForm Support

    Answered by NeilVicente on October 15, 2012 at 09:43 AM

    Hello Karyn,

    Some of your forms have prohibited characters on their names, specifically a bar "|". JotForm uses your form's name as the Dropbox folder name to which submissions are saved. Because most operating systems (i.e., Windows and Mac OS) prohibit the use of such characters as folder and file names, the submissions to this form are not showing up in your computer.

    To fix this, remove this character from your forms' names. You can change the names by editing the form then clicking on the form's title bar .

    For more on information on how to ensure that your Dropbox files and folders sync correctly, please visit the link below:

    Dropbox: Why are my files not syncing to one another?

    Hope you find this answer useful.

  • Profile Image

    Answered by FlashpintGallery on October 15, 2012 at 04:13 PM

    I just tried that and it didn't work. I also read through the page you linked to. Any other tips?

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    JotForm Support

    Answered by Mike_T on October 15, 2012 at 04:26 PM

    Please provide us with a link to the form in question.

    Then, we will try to clone that form and reproduce the problem from our side.

    Thank you.

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    Answered by FlashpintGallery on October 15, 2012 at 05:23 PM

    These are the two forms in question:

    http://form.jotform.us/form/20906934217151

    http://form.jotformpro.com/form/22855727387972

     

    Thanks so much!

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    JotForm Support

    Answered by Mike_T on October 15, 2012 at 06:16 PM

    The first form is disabled, so I have cloned the second one.

    I was able to get it integrated with Dropbox. Also the files are being delivered to my Dropbox. Do you receive any files on your Dropbox?

    However, I have noticed a little problem with the payment form integrated with Dropbox. If you submit the form, but avoid the payment stage, submission will be placed into the Pending Submissions and files will be uploaded to the Dropbox. Once you complete the pending submission, integration will create an additional Dropbox folder with submission PDF.

    Example:

    1. Submit the form, and avoid payment.

    Files from submission will be placed to:

    Dropbox/Special Form Flashpoint Gallery RFP

    2. Complete pending submission from Submissions page.

    Submission PDF will be placed to:

    Dropbox/Special%20Form%20Flashpoint%20Gallery%20RFP

    I have forwarded that problem to our Development Team.

  • Profile Image

    Answered by FlashpintGallery on October 16, 2012 at 08:47 AM

    Hi,

    I just looked and we haven't received any files to our dropbox. 

    We're done collecting submissions for now, so hopefully that problem won't matter now.

    Thanks,

    Karyn

  • Profile Image

    Answered by FlashpintGallery on October 16, 2012 at 08:47 AM

    But we do still need to get the files to dropbox. That'll make them much easier to manage and share.

    Thank you!

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    JotForm Support

    Answered by EduardoMendez on October 16, 2012 at 10:20 AM

    @FlashprintGallery

    Have you tried to remove the integration and re-integrate?

    As my collegue mentioned, files are being sent to dropbox in our end.  

    I was able to get it integrated with Dropbox. Also the files are being delivered to my Dropbox. Do you receive any files on your Dropbox?

    The problem that is being passed on to our development team has to do with incomplete submissions being passed to a different folder.

    Please try to re-integrate to Dropbox and test to see if that works.

  • Profile Image

    Answered by FlashpintGallery on October 16, 2012 at 01:03 PM

    We re-intrigrated dropbox and it still won't work. We tried different browsers and we tried syncing it to different dropbox accounts too. It doesn't work. 

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    JotForm Support

    Answered by NeilVicente on October 16, 2012 at 01:09 PM

    Hello,

    Quick question: Are you expecting previously uploaded files to be synchronized to your Dropbox account?

    If yes, then that might be where the problem lies. JotForm cannot sync submissions/files that were uploaded prior to the integration. Only new submissions/files will be sent to Dropbox.

    If I am wrong with my assumption about your expectation, then we might need to conduct further investigation on this matter.

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    Answered by FlashpintGallery on October 16, 2012 at 01:12 PM

    Yes, I am. We were able to do that last year. Is this something that has changed? 

    If we can't do that, is there an easy way to export the files? Because exporting the excel sheet with the links is not convenient.

    Thanks for all of your help.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on October 16, 2012 at 01:35 PM

    Our Dropbox integration feature has always been that way. It cannot sync previous submissions.

    If we can't do that, is there an easy way to export the files? Because exporting the excel sheet with the links is not convenient.

    Currently, there isn't any way to export the files other than downloading them one by one using the links from the grid reports or from the Excel sheet. Sorry about that.

    Best regards

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    JotForm Support

    Answered by NeilVicente on October 16, 2012 at 01:41 PM

    Karyn,

    After searching for solutions to make things easier for you, I found these links:

    http://www.winautomation.com/

    http://www.winautomation.com/forum/automating-batch-download-images-url-excel

    Not sure how that could work because I have not tested it yet, but feel free to try it (at your own risk, sorry).